See Tickets is an international ticketing company with headquarters in the UK. They’re also part of a larger family called Vivendi SA, a media enterprise based in Paris.

See Tickets has decades of experience in the ticketing space, with a noteworthy presence in sporting events and music festivals. They support some of the largest music festivals in the world, including Glastonbury in the UK.

In 2014, See Tickets opened their first U.S. office in Los Angeles. Since then they’ve acquired an impressive list of clientele, now representing hundreds of festivals and venues across the country. They are especially prominent in the EDM scene, ticketing events with tens of thousands of concertgoers - much bigger than Telluride Bluegrass Festival!

While we felt comfortable knowing that See Tickets has ticketed some of the biggest and most popular music festivals in the world, the real reason we wanted to partner together was their commitment to customized service. Remember our ticketing quirks that we mentioned earlier? See Tickets is prepared to work with us to honor our existing practices so that we don’t sacrifice our offering to you.

INTRODUCING RFID

The biggest change will be the introduction of RFID technology at Telluride Bluegrass Festival & RockyGrass (we are considering implementing RFID at Folks Festival as well, but are still working out some kinks). RFID wristbands will increase our festival security, as they are harder to copy and can be remotely deactivated in the event of loss. More importantly, RFID’s will benefit YOU: they will be mailed directly to your home in advance of the festival, and you can put your wristband on yourself at the festival. When you arrive at the festival, you’ll only need to stop by the box office if you have camping passes that were purchased separately from your festival pass (although we hope you still swing by to say hello to our staff!). We’re trying to cut down on the number of lines you have to wait in, so you can save all of your patience for the tarp run line and the beer booth line.

PAPERLESS

The days of remembering to print your pass before reaching the box office are over!

For Telluride Bluegrass & RockyGrass Festivals, we will eliminate our reliance on paper tickets entirely. At the time of purchase, Festivarians will have the option of either having their wristband(s) shipped directly to their home ahead of time, or choose the selection to picking up their order at Will Call with a photo of the ID of the original purchaser.

For Folks Festival, more advanced hardware will allow us to scan mobile phone screens to exchange barcode tickets for wristbands. The days of remembering to print your pass before reaching the box office are over!

IMPROVED FAIRNESS

Due to the demand for popular tickets like Town Park and Warner Field camping, we’ve relied on a lottery system over the years to try to fairly distribute tickets among interested Festivarians and distribute the high volume of server traffic out over several days. With See Tickets, we can sunset all ticket lotteries and let their queuing technology take over. The queue functions like a digital waiting room, letting waves of users enter our website one group at a time to allow our servers to support the increased level of traffic that comes with on-sales. The See Tickets queue screens for bots to make sure our tickets end up in the hands of real live Festivarians.

CLOTH WRISTBANDS

Y’all have been asking about these in our festival surveys for years, and we are excited to finally be able to deliver. Our resistance to date has centered around logistics - they take more time to count and to put on. When we process thousands of people per day at Telluride Bluegrass Festival, speed is important in getting folks through the gate and spending as little time in line at the box office as possible. Now that we have RFID technology and can ship your wristband directly to your house, we reduce the time spent fumbling with wristbands at the box office.

RV PASSES

Most of our festivals have limited space available for RVs. Because we have such a small number of RV passes to sell, we have traditionally accepted RV orders over the phone only. With the help of See Tickets’ technology, our online shopping cart is more precise and we are now able to offer RV sales online.

On-Sale Dates & PAYMENT PLANS

We know it can be tough to shell out a bunch of cash on tickets right before the holiday season. With help from See Tickets, we are now able to offer a payment plan service on our RockyGrass Academy and Song School passes. For no interest and no extra fees, you can split the bill for your 2023 pre-festival musical education tickets into payments. Yee-haw!

DOUBLE THE CUSTOMER SERVICE

Now that we have the help of our friends at See Tickets, we have multiplied our customer service troops. We have their help with phone support for ticket-specific questions (like, “I don’t see my tickets in my account,” “I can’t find my confirmation email,” or “I need to refund my order.”) For questions about our events, weddings, sustainability, or even just to have a friendly chat, we are still available at the Planet Bluegrass Office. See Tickets has extended operating hours, from 8am to 7pm PST Monday - Saturday. Planet Bluegrass is open from 9am - 4pm MST Tuesday - Friday, although from April to September we are open on Mondays as well.

Refund policy

We will still be offering full refunds for each festival through a specified date. You can find those refund deadlines here along with our Ticket Transfer Information.

NO FEES ADDED

The price we quote you is the same price you’re going to see on the checkout page. The cost of shipping wristbands? On us. Any credit card processing fees? We’re taking those on. We want to make sure there are no surprises during your shopping experience.

CUSTOMER SERVICE

Have feedback or ideas to share? Have questions about any of our events or business operations? Just want to have a chat with a friendly human being? We’re still here. You can reach us by phone (800-624-2422), email (planet@bluegrass.com) or on any of our social media outlets. We love hearing from you!

DATA PRIVACY

Once you purchase a ticket with us, Planet Bluegrass is the owner of your data - not See Tickets. True to our history, we will never sell that data or use it for any communications you have not opted in to.